Save 5% plus get free UK delivery when you sign up for a regular delivery.
Can I cancel at any time?
Yes! There's no commitment from you and you can cancel or pause your subscription at any time.
Can I change my delivery?
Yes, you can easily alter the frequency of deliveries whenever you need to.
Will I still be eligible for offers on my chosen products?
Absolutely! You won't miss out on any offers because we'll automatically apply any discount.
Can I have more than one subscription at a time?
Yes. If you need products delivered at different frequencies then simply add them to your basket as you would any other product. And remember, you can adjust the frequency, pause or cancel at any time in your account page.
Is there a notice period for cancelling a subscription?
No. You can cancel or pause your subscription at any time. Just head over to your account page and click on 'Manage Subscriptions' to get started.
Is my payment information secure?
Yes. Your payment details are stored securely on our encrypted servers. EQUUS complies fully with all applicable Data Protection and consumer legislation, and will treat all your personal information as fully confidential.
When will you send out my subscription order?
We'll aim to ensure you receive your order on the date selected. Please note, this may not always be possible due to Bank Holidays, weekends and stock availability.
How do I get in touch if I have a question or need help?
If you do have any questions about your regular delivery, please contact us here.
Don't forget...
- you can pause, edit or cancel your subscription in your Account Area at any time.
- payments for subscriptions will be taken when your order is prepared for despatch.
- if for any reason the payment fails, we will contact you for alternative payment.
- prices charged for products will be the same as those charged on our website at that time, therefore regular deliveries will benefit from any promotional activity in place at the time.
Read our full terms and conditions here.
You’ve told us that you want to see clear delivery information. So we’ve tried our best to write it as clearly as possible below. If you do need any assistance or have any questions, please don't hesitate to call our friendly team on 01438 869442 between 9am and 5pm, Monday to Friday. Outside of these hours, simply contact us here.
UK DELIVERIES
Standard Delivery
Standard delivery is delivery to you within 3-5 working days of despatch date and is FREE ON ALL ORDERS.
Next Day Delivery
We recognise that sometimes you may need your items urgently, for example by the next day. If you do require next day delivery, please call our Customer Services Team on 01438 869442, before you place your order, so we can meet your needs. You can be rest assured, everyone of us here at EQUUS will do our very best to assist you!
International Deliveries
We ship overseas too! For full information, please see our delivery information page.
