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Delivery Information

You’ve told us that you want to see clear delivery information. So we’ve tried our best to write it as clearly as possible below. If you do need any assistance or have any questions, please don't hesitate to call our friendly team on 01438 869442 between 9am and 5pm, Monday to Friday. Outside of these hours, simply contact us here.

UK DELIVERIES

Standard Delivery

Standard delivery is delivery to you within 3-5 working days of despatch date and is FREE ON ALL ORDERS.

If your order status says 'Unfulfilled', this means your order has not yet been despatched from our warehouse. You will receive a confirmation email from us when your order is sent to you.

Delivery to some postcodes, including Northern Ireland and outlying parts of the UK mainland, may take longer.  We'll let you know by email if this is the case for your order.

All parcels are delivered by Royal Mail or Interlink. Every order we send out is tracked which means you can rest assured knowing your order will be delivered securely to you.

Next Day Delivery

We recognise that sometimes you may need your items urgently, for example by the next day.  If you do require next day delivery, please call our Customer Services Team on 01438 869442, before you place your order, so we can meet your needs.  You can be rest assured, everyone of us here at EQUUS will do our very best to assist you!

You can call between 9am to 5pm, Monday to Friday. If you need to get in touch with us outside of these hours then contact us by email.

Parcel Tracking

As with our Standard Delivery, all parcels are delivered by Royal Mail or Interlink. Every order we send out is tracked which means you can rest assured knowing your order will be delivered securely to you.

When you receive your tracking code from us, keep an eye out for updates from our courier about the delivery time for your parcel.

Non-Delivered Items

If you give us an incorrect or incomplete address, or our courier returns your parcel to us because you don't collect it after they leave a card with you, we will unfortunately have to charge you to send the item out to you a second time. This charge will vary according to the weight and value of your order.

INTERNATIONAL DELIVERIES

We are always pleased to ship your order anywhere in the world. The cost of this varies according to value, weight and volume of your parcel along with its destination. For example, it usually costs more to ship a pair of gloves to Australia than it does to Denmark, simply because it's further away. To find out the delivery charge and delivery time for your country, simply look it up in the table below. The delivery charge listed will be added to your order during checkout.

All international deliveries require a signature when they're delivered.

Import Duties

Please remember import duties may be due for any international deliveries. Please check with your local customs office before you place your order as we do not collect or pay these taxes; it is your responsibility to do so.

Sorry, but we don't deliver to BFPO addresses.

If you have any specific questions or need assistance please call us on +44 1438 869442. You can also contact us by e-mail.

All parcels are delivered by world class couriers such as UPS and Royal Mail which means you can rest assured knowing your delivery is in safe hands.

Non-Delivered Items

If you give us an incorrect or incomplete address, or our courier returns your parcel to us because you don't collect it after they leave a card with you, we will unfortunately have to charge you to send the item out to you a second time. This charge will vary according to the weight and value of your order.

SHIPPING COUNTRY SHIPPING TIME SHIPPING CHARGE
Albania 7-10 days £12.50
Andorra 7-10 days £9.50
Argentina 10-14 days £25.00
Armenia 10-14 days £20.00
Australia 10-14 days £35.00
Austria 7-10 days £9.50
Belgium 7-10 days £9.50
Brazil 10-14 days £35.00
Bulgaria 7-10 days £9.50
Canada 7-10 days £25.00
Chile 10-14 days £25.00
China 10-14 days £25.00
Croatia 10-14 days £9.50
Cyprus 7-10 days £9.50
Czech Republic 10-14 days £9.50
Denmark 7-10 days £9.50
Estonia 7-10 days £9.50
Finland 7-10 days £9.50
France 7-10 days £9.50
Germany 7-10 days £9.50
Gibraltar 7-10 days £9.50
Greece 7-10 days £9.50
Greenland 7-10 days £9.50
Guernsey 7-10 days £7.50
Hungary 7-10 days £9.50
Iceland 7-10 days £9.50
India 10-14 days £35.00
Ireland 7-10 days £7.50
Isle of Man 7-10 days £7.50
Italy 7-10 days £9.50
Japan 10-14 days £35.00
Jersey 7-10 days £7.50
Latvia 10-14 days £12.50
Lithuania 10-14 days £12.50
Luxembourg 7-10 days £9.50
Malaysia 10-14 days £35.00
Malta 7-14 days £15.00
Mexico 10-14 days £20.00
Monaco 7-10 days £9.50
Montenegro 10-14 days £12.50
Netherlands 7-10 days £9.50
New Zealand 10-14 days £35.00
Norway 7-10 days £9.50
Peru 10-14 days £25.00
Poland 7-10 days £9.50
Portugal 7-10 days £9.50
Romania 7-10 days £9.50
Singapore 10-14 days £35.00
Slovenia 7-10 days £9.50
Slovakia 7-10 days £9.50
South Africa 10-14 days £25.00
South Korea 10-14 days £35.00
Spain 7-10 days £9.50
Sweden 7-10 days £9.50
Switzerland 7-10 days £9.50
Thailand 7-10 days £35.00
Turkey 7-10 days £9.50
Ukraine 7-10 days £9.50
United Arab Emirates 10-14 days £15.00
United States 7-10 days £35.00
Vietnam 10-14 days £35.00

 

VAT on International Orders

Inside the EU: EQUUS is required by law to charge and collect VAT on orders placed through our website for deliveries to the EU. All prices on the website are inclusive of VAT and for customers with an EU delivery address, UK VAT will be charged. However in the UK, a number of products are charged at 0% VAT, including children’s clothing.

Outside the EU: For deliveries outside the EU, VAT will not be charged. Unfortunately, we are not able to offer different prices in different countries and we only have one price on our website for all countries.