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Returns Policy

We accept that, at times, you will need to return an item that you’ve ordered, either for a refund or exchange. We’re happy to exchange or refund providing the following conditions are met:

  1. The item is in perfect condition, complete with its original packaging and this packaging is undamaged.
  2. You return the item within 30 days of having received it from us.
  3. You enclose a completed Returns Form, giving a reason why your item is being returned.

If the item you’re returning to us does not meet all the conditions above, we will not give you a refund. Furthermore, we may have to send your item back to you, for which we’ll charge you the cost of postage.

Please note:

  • Your return is your responsibility until it reaches our warehouse. In addition you will need to bear the cost of returning the item to us. Do ensure it’s packed up properly and can’t get damaged on the way back. To avoid loss, you may wish to use a tracking service for your return.
  • For UK customers, we do not charge packing and postage for delivery of a first exchange on items over £30. However, we do ask for payment of the packing and postage cost for subsequent exchanges. This charge will vary according to the value and weight of your item(s).
  • For International customers, we do not provide free delivery on any exchanges. As such, we will ask for payment of the package and postage cost for any exchanges. This charge will vary according to the value and weight of your item(s).
  • If you’re returning an item to us that’s damaged, faulty or not the correct item then we will refund the cost of your return postage up to the value of £4.95. If your faulty item is likely to cost more than this to return then please contact us so we can make arrangements to collect the item from you.
  • For a refund, you should expect to receive payment into your account within 14 working days of us receiving them.
  • If a return is received by us after 30 days of you receiving it, we’ll give you the choice of a gift card or exchange to the last known value of the returned item.
  • At certain times of year (e.g. Christmas), the return period set out in our Refund Policy may be amended to allow you more time for exchanges and returns, for example if you are buying a gift. If you are buying a gift at any other time of the year then we are willing to extend our returns policy. However, you will need to agree this with us beforehand so contact us before placing your order so we can make a note that your returns period has been extended.
  • Please Note: If payment is made using a gift card, the refunded balance will appear back onto your gift card within 3 working days. However, if part of the remaining balance is paid for using a Credit or Debit card, these are treated as two separate payment methods and so please allow 10-14 days for the funds to clear and return to your account.

Non-returnable and non-refundable items

Some items, such as underwear, are non-returnable and non-refundable. This is for health & safety and hygiene reasons. We specify on such products that they're non-returnable & non-refundable.

Body protectors. A body protector is an important piece of safety equipment. Because of this, we expect you to have already been fitted by a qualified fitter and to know your size. For this reason, all body protectors on our website are non-returnable and non-refundable.

Underwear. For hygiene reasons, all underwear on our website is non-returnable and non-refundable.

Face Masks. For hygiene reasons, all face masks on our website are non-returnable and non-refundable.


Simply download our Returns Form here, print it out, complete it and include it with your item(s). We do it this way so we can do our bit for the environment!

Please note, we are only able to accept returns via post. We do not offer in-person returns to our warehouse, which is located on a busy working farm and is not suitable for visitors. 


Once we’ve established that the Return meets the conditions above:

  • we will refund the credit, debit card or PayPal account of the person who originally placed and paid for the order
    • If you have requested a refund in writing within 14 working days of receipt
  • we will refund the price you purchased your item at - this includes sale items that you return as well.

We process refunds and exchanges in the order they’re received. As such, we aim to issue refunds within 14 working days of us receiving them.


If your order arrives and there is something missing or damaged in it, please email our Customer Services team.