Delivery timescales are dependent upon which delivery service you have selected at checkout. See full details below. If your order hasn't arrived within 14 working days, please contact our customer service team who will be happy to help.
Good to know - If you are thinking about placing an order and need the item by a specific date, please get in touch with us first so we can best assist you.
Please allow up to 14 working days for your items to be despatched from our warehouse and up to another 3 working days for delivery, i.e. up to 17 working days for delivery. This delivery service is free to UK Postcodes on all orders over £30. Orders will be sent via either Royal Mail, DPD or Parcelforce, with full tracking.
Your order must only contain items that are In Stock. Express Delivery is delivery to you within 1-2working days. For example, if you order on a Tuesday, you can expect delivery by Thursday. If you order on a Thursday, you can expect delivery by the following Monday. If you order on a Friday, Saturday or Sunday, you can expect delivery by the following Tuesday.
Orders will be sent with full tracking. This service costs £4.95 and only available to UK postcodes.
Next Day Delivery
Your order must only contain items that are available for Next Day Delivery. Please ensure you place your order by 14:30hrs. Delivery to you will be the following working day. For example, if you order at 2pm on a Tuesday, expect our courier to attempt delivery on Wednesday. If you order before 2.30pm on a Friday, you'll get your order on Monday. Any orders placed after 2.30pm Friday, and on a Saturday or Sunday, will be delivered on the following Tuesday.
Good to know - all Standard, Express and Next Day Delivery orders are despatched with full tracking information.
Tracking Your Order
Once your order has been packed and prepared for collection by the courier, you'll receive an email confirming despatch from our warehouse containing a link to track your order on the courier's website. Please note this link will only work once the courier has collected the parcel and scanned it. During busy periods there can be a delay to scanning the parcels resulting in a delay to the tracking information updating.
To ensure that there are no mistakes with addresses and to check that our couriers have the right details, please check you have entered the correct postcode on your order and leave your mobile phone number at time of order placement.
If your order status says 'Unfulfilled', this means your order has not yet been despatched from our warehouse. You will receive a confirmation email from us when your order is sent to you. The My Account area of the website will update the status of your order to 'Fulfilled' when it leaves our warehouse. Please note that due to the sheer volume in the postal network Royal Mail may not always scan your parcel when it is collected. This can lead to the tracking information not updating. If you have received a despatch confirmation email from us, your items have left our warehouse and are on their way to you.
As with our Standard Delivery, all parcels are delivered by Royal Mail, DPD Local or Parcelforce. Every order we send out is tracked which means you can rest assured knowing your order will be delivered securely to you.
When you receive your tracking code from us, keep an eye out for updates from our courier about the delivery time for your parcel.
If you give us an incorrect or incomplete address, or our courier returns your parcel to us because you don't collect it after they leave a card with you, we will unfortunately have to charge you to send the item out to you a second time. This charge will vary according to the weight and value of your order. If you placed an order and it has not arrived, in the first instance please check the tracking information and follow-up with the courier used to despatch. If it still doesn't arrive please contact us after 15 working days and we will be happy to assist.
Sometimes we may find it necessary to split your order into multiple deliveries to get your items to you sooner. You can track your order status within the My Account section of our website. If you still find an item is missing, please contact us as soon as possible.
Good to know - we will only charge you for delivery once per order, even if we split your order into multiple deliveries.
Changing Your Mind After Your Order Has Been Sent
We understand that sometimes circumstances change, but unfortunately, once an item has been dispatched with our trusted couriers such as Royal Mail, we're unable to retrieve it. If you wish to cancel your order, we kindly ask you to wait for its delivery and then initiate a return following our hassle-free process. Your satisfaction remains our priority, and we're here to assist you every step of the way.
First things first, we won't charge you anything extra to deliver to outlying postcodes. However, delivery to such postcodes, including Northern Ireland and outlying parts of the UK mainland, may take longer. We'll let you know by email if this is the case for your order. If you have any questions, get in touch!
Allow up to 14 working days
FREE on orders over £30 (excludes bulky items)
Allow up to 14 working days
£3.95 on orders under £30
£20 for bulky items
Next Day. Order by 14:30hrs. Delivery will be on the next working day.